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FAQ

SandyRose bears was started from having made our very first bear for myself from my mum's dressing gown, so we know and understand first hand how precious and irreplaceable your clothing is. 

we want you to be reassured we will always treat your clothing with the same care and love that they deserve 

  Answers to Commonly Asked Questions

WHAT SIZE ARE OUR MEMORY BEARS 

Our Memory Bears are approximately 25cm when sitting and 35cm when standing. 

All bears are made from the same pattern but size and look may vary slightly depending on material used.

All bears are jointed which means the arms and legs move, so your bear can be positioned sitting or standing. 

Pattern is owned by SandyRose Bears 

HOW MANY ITEMS & WHAT MATERIAL CAN BE USED FOR MEMORY BEARS 

we advise the amount of material needed as per below:



5-6 items of small baby cloths ( 0-6 months, baby grows, etc.) If your baby clothes are really tiny, please send a couple items as spares.



​5-6 items of medium baby clothes( 6-12 months baby grows, cotton t-shirts, etc.)



​4-5 items of large baby clothes(18-24 months, jersey, cotton clothing, etc.)



​4-5 items of children's clothing ( jumper, sweatshirt, t-shirt, jeans, etc.)



​2-3 items of adult clothing(jumper, t-shirt, cotton shirt, jeans, etc.)



1 item of Dressing gown size S will produce 1 Bear , M-L will produce 2 bears



Don't forget to include badges, ties or extra bits you would like included on the bear.

The more items I have, the more creative I can be be.

HOW DO I SEND THE ITEMS OF CLOTHING TO YOU

Once your order has been placed, we will send you an order confirmation email detailing the delivery address and confirm you are aware what you must include in the package such as order number , name etc

We ask  items are securely packaged and sent via tracking as we can not take responsibility for any lost or damaged items via transit) we will confirm via email once items have been received.

If you are including Ash we ask they are in a small and secure container and well wrapped within the clothing. 



We are happy for you to drop off your items and collect you bear if you would prefer - all drop off and collections must be arranged via appointment only . please contact us via email or message us on our social media pages to arrange Sandyrosebears@hotmail.com

How are photos and Text add to the bears  

At SandyRose bears we use a printing technique called  sublimation that allows for full colour printing. Your artwork or treasured photo is printed onto a sheet of specialised release paper and transferred onto our specialist fabric using a heat press which applies heat and pressure. The heat converts the solid dye particles into a gas — known as sublimation — and bonds them to the polymer coatings on the fabric. This technique allow us to copy and transfer to exact image or handwriting requested 

we can also offer an embroidered name or message instead


If you would like a sonogram/ultrasound or hand/footprint photo added to your bear please contact us

CAN I GIVE THE MEMORY BEAR TO A CHILD AS A TOY 

All our Keepsake and Memory bears due to the external material are not toys and cannot be CE tested as they are keepsakes not toys, and are not intended to be played with, therefore come with the following: Warning: This product is not suitable for persons under the age of 14 years. By continuing with a purchase you have agreed this term by placing an order and we except no liability.

HOW LONG BEFORE I RECEIVE MY ORDER

Once we receive your clothes, it takes approximately 2-8 weeks ( Please be aware turn around times are from receipt of item or clothing not from date of order.)

All delivery times are based on 1no memory bear being ordered if you require multiple bears, please contact us first for a more accurate delivery time for your order.

As every Memory Bear is totally unique, these times are subject to change, we will advise on the website and via confirmation email at time of order) If there is a special date you need it for, please do make a note of this when you checkout or contact us at Sandyrosebears@hotmail.com and we will do our very best.

CAN I RETURN AN ITEM 

We cannot accept returns as this is a truly a bespoke items unless delivered faulty or damaged ( if this happens please contact us within 24hrs of delivery to discuss). Please note that there may be variations, due to the very different natures of the fabrics we receive, the final item may differ slightly from the examples shown.

Please be aware of this before ordering.

If there are any other questions or worries you have please get in touch and we will help in anyway we can. 

dressing gown memory bear
jumper memory bear
cuddle blanket memory bear
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